Frequently Asked Questions (FAQ)
Welcome to the FAQ page of A Guy With A Printer. Here you'll find answers to some of the most common questions about our services, ordering process, and policies. If you have any other questions, please feel free to contact us.
General Questions
Q: What types of printing services do you offer? A: We offer a wide range of printing services, including business cards, brochures, posters, banners, fine art prints, canvas prints, personalized products, large format printing, and more. For a detailed list, please visit our Services page.
Q: Do you support all types of content? A: We welcome all lawful content without judgment. As long as your content complies with legal standards, we are happy to print it for you.
Q: What file formats do you accept for print orders? A: We accept a variety of file formats, including PDF, JPEG, PNG, and TIFF. If you have a different format, please contact us to ensure compatibility.
Ordering and Payment
Q: How do I place an order? A: You can place an order directly through our website, AGuyWithAPrinter.com. Simply upload your design, select your printing options, and complete the checkout process.
Q: Can I get an instant quote for my order? A: Yes, for quantities below 250, you can get an instant quote on the product page, with bulk and wholesale discounts applied at checkout. For quantities of 250 and above, please email info@aguywithaprinter.com for a free custom quote.
Q: What payment methods do you accept? A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal.
Shipping and Delivery
Q: How long does it take to receive my order? A: Turnaround times vary depending on the type of print and order quantity. Most orders are processed and shipped within 3-7 business days. For specific delivery times, please refer to the product page or contact us.
Q: Do you offer international shipping? A: Yes, we offer international shipping. Shipping rates and delivery times vary based on the destination. Please contact us for more information on international orders.
Q: Can I track my order? A: Yes, once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status.
Returns and Refunds
Q: What is your return policy? A: We strive for complete customer satisfaction. If you are not happy with your order, please contact us within 14 days of receiving it to discuss a return or replacement. Custom orders may have specific return conditions, so please refer to our Return Policy for details.
Q: What if my order arrives damaged? A: If your order arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue and provide a replacement or refund as necessary.
Custom Orders and Special Requests
Q: Can I request a custom size or material for my prints? A: Yes, we offer custom sizes and materials to meet your specific needs. Please contact us with your requirements, and we will provide a custom quote.
Q: Do you offer design services? A: While we primarily focus on printing, we do offer basic design services for an additional fee. If you need help with your design, please contact us for more information.
Q: Can I see a proof before my order is printed? A: Yes, we offer digital proofs for most orders. During the ordering process, you can request a proof to review and approve before printing begins.
If you have any other questions or need further assistance, please don't hesitate to contact us at info@aguywithaprinter.com. We're here to help and ensure you have a great experience with A Guy With A Printer.